Terms & Conditions - Oh My Transport

Welcome to Oh My Transport LLC (“Company”, “we”, “us”, “our”, or “OMT”). These Terms and Conditions (“Terms”) govern your use of our transportation services, including but not limited to, bus tours, charters, rentals, and related services (collectively, “Services”). By using our Services, you agree to be bound by these Terms.

Definitions

Passenger/Client/Customer/Guest: Any individual or entity booking or using our Services.
Services: Transportation, tours, charters, rentals, and any ancillary services provided by Oh My Transport LLC.
Booking: The reservation or purchase of transportation Services with the Company.
Vehicle: Any bus, van, or other transport vehicle operated by the Company.

Booking and Payment

All bookings must be scheduled in advance and are subject to availability and acceptance by the Company. A deposit equal to twenty-five percent (25%) of the total reservation cost is required to secure and reserve the requested date and time of service. Full payment is required no less than forty-eight (48) hours prior to the start time of the scheduled trip. Payment methods accepted include: check, money order, cashier’s check, Automated Clearing House (ACH), and all major US credit cards (American Express, Discover, MasterCard, and Visa) or Company-issued credit or Gift Card(s). Checks may be required to be received in advance in order to clear prior to date(s) Services are rendered. Please note that additional charges may apply for any changes, cancellations, extra services requested after the initial booking, and excessive cleaning and/or damages to Vehicle(s). Additional ID verification may also be necessary. Prices quoted are subject to change until your booking is confirmed. Following the completion of the trip, an additional bill may be issued to cover incidentals such as cleaning and damage fees, toll reimbursements, parking fees, or other charges incurred during the trip. Passengers agree to pay any such additional charges promptly.

Cancellations and Refunds

Cancellation requests must be submitted in writing. Cancellations made more than fourteen (14) calendar days prior to the scheduled trip date will be refunded in full. For cancellations made within fourteen (14) calendar days and more than forty-eight (48) hours prior to the scheduled trip start time, the deposit is non-refundable; any additional payments made will be refunded in full. For cancellations made less than forty-eight (48) hours prior to the scheduled trip start time, the Company reserves the right to retain all payments in full. The Company reserves the right to cancel or reschedule services due to unforeseen circumstances such as weather, mechanical issues, or government regulations; in such cases, you will be offered a full refund or the option to reschedule.

Multi-Vehicle Bookings and Reduction of Vehicles

For any Booking involving two or more Vehicles, the number of Vehicles reserved is considered a material part of the reservation and the Services being held for the Customer. Requests to remove, reduce, or release one or more Vehicles from a multi-Vehicle Booking must be submitted in writing and are not effective unless confirmed in writing by Oh My Transport.

Requests to reduce the number of reserved Vehicles made more than thirty (30) calendar days prior to the scheduled trip date may be approved by the Company, subject to any applicable quote adjustments, revised minimums, or pricing changes based on the reduced number of Vehicles. Requests to remove one or more Vehicles made within thirty (30) calendar days of the scheduled trip date may be treated as a cancellation of the removed Vehicle(s). In such cases, Oh My Transport reserves the right to retain or charge up to one hundred percent (100%) of the contracted amount attributable to the removed Vehicle(s), particularly where the reserved Vehicle(s) were held off the market and cannot be rebooked.

If Oh My Transport is able to rebook the released Vehicle(s), the Company may, in its sole discretion, reduce all or part of the cancellation charge. Any approved reduction in Vehicles may also result in updated pricing, removal of discounts, changes to service minimums, or other quote revisions based on the revised scope of Services.

Passenger Conduct and Responsibilities

Passengers are required to comply with all rules and instructions provided by Company personnel, including drivers. The possession or use of illegal substances, weapons, or hazardous materials on any Company vehicle is strictly prohibited. Alcohol consumption is permitted on board; however, open containers are not allowed off the Vehicle and alcohol purchased for off-site consumption must not be taken off the Vehicle at any stop other than the final destination. Oh My Transport reserves the right to refuse service or deny pickup to any passenger who appears visibly intoxicated. Additionally, we reserve the right to terminate trips early without refund if a passenger’s excessive intoxication compromises the safety or comfort of others. Passengers must not engage in any behavior that is disruptive, abusive, or unsafe to themselves, other passengers, or Company staff. The Company reserves the right to refuse service or terminate transportation for any passenger who violates these Terms or jeopardizes safety. Additionally, passengers are responsible for their personal belongings, and the Company is not liable for any lost, stolen, or damaged items during the use of our Services.

No Smoking Policy

Oh My Transport maintains a strict no smoking policy on all vehicles. Smoking of any kind, including cigarettes, e-cigarettes, vaping devices, cigars, or any other tobacco or nicotine products, is prohibited. Passengers found violating this policy may be subject to immediate removal from the vehicle without refund and may be prohibited from future use of our Services. Additional cleaning fees will be applied. This policy is in place to ensure the health, safety, and comfort of all passengers and staff.

Timing and Schedules

All times provided by Oh My Transport for pick-ups, drop-offs, and stops are typically departure times, unless otherwise specified in the reservation or trip sheet. The initial pick-up times are generally provided as time windows, during which the Vehicle may arrive early. End or drop-off times are estimates and may be later than scheduled due to traffic conditions, weather, or other unforeseen delays. Passengers should plan accordingly and understand that exact arrival times cannot be guaranteed.

Late Arrivals, No-Shows, and Missing the Bus

Passengers are responsible for arriving at designated pick-up locations on time. Oh My Transport is not obligated to wait beyond the scheduled pick-up time. If a passenger arrives late and misses the Vehicle, the Company is not responsible for providing alternative transportation or refunds for missed service. No-shows without prior notice will be treated as cancellations and are subject to applicable cancellation fees as outlined in these Terms. Passengers who miss the bus at any stop without prior notification may forfeit their trip without refund and are welcome to join at the next stop at their own expense.

Vehicle Damage and Cleaning Fees

Passengers are expected to treat Oh My Transport’s vehicles with care and respect. Any damage caused to the Vehicle, including but not limited to stains, spills, graffiti, rips, tears, or intentional damage, will result in a repair fee charged to the responsible passenger(s). Bodily fluid excretions considered biohazards – such as blood, urine, vomit, feces, or similar – will incur a minimum cleaning fee of $250. Oh My Transport reserves the right to assess, adjust, and bill these fees based on the extent of damage or cleaning required. Failure to pay these fees may result in denial of future services and/or legal action to recover costs.

Driver Tips

Tipping your driver is always appreciated but entirely voluntary. Oh My Transport drivers work hard to provide safe and comfortable service, and tips are a way to recognize their efforts. Any tips given are at the passenger’s discretion and are not included in the service fees or fares. 100% of tips go directly to the driver. Vehicles may include a tip jar for cash tips and drivers, at their discretion, may provide electronic tipping through various third party services. Any third party service used is at the Terms and Conditions of the third party.

Safety and Compliance

The Company conducts all services in accordance with applicable federal, state, and local laws and regulations to ensure passenger safety. Passengers must follow all safety instructions provided, including the use of seatbelts where required. The Company maintains all necessary insurance coverage for its vehicles and operations. While we strive to provide timely and reliable transportation, the Company is not responsible for delays or interruptions caused by factors beyond our control, such as traffic conditions, weather, or road closures.

Service Limits

Oh My Transport operates as an intrastate transportation provider within the Commonwealth of Virginia. We are not authorized to provide transportation services across state lines, so all booked transportation must remain within Virginia.

To maintain safety and compliance, Oh My Transport uses Electronic Logging Devices (ELDs) and follows all applicable Hours of Service (HOS) and Record of Duty Status (RODS) requirements as prescribed by the Federal Motor Carrier Safety Administration (“FMCSA”). Driver schedules are subject to strict legal limits, including a maximum of 15 hours on duty, a maximum of 10 hours driving, and a requirement for at least 8 consecutive uninterrupted hours off duty between shifts.

Because of these requirements, all trip itineraries must be planned within those operating limits. Groups are responsible for understanding that trip timing, pickup windows, return times, and any waiting periods must fit within the driver’s legally available hours. Oh My Transport will build these requirements into trip planning and reserves the right to adjust proposed schedules or decline itinerary requests that would place a trip outside lawful operating limits.

Multi-day trips within Virginia may be available, but all service remains subject to driver availability, required off-duty rest periods, and applicable operating constraints. Additional fees may apply for multi-day service, including but not limited to lodging-related costs, toll reimbursements, and fuel surcharges. Scheduling and pricing for extended trips will be based on compliance requirements as well as operational availability.

Vehicle Size, Access, and Property Conditions

Oh My Transport’s largest buses are approximately 30 feet long, just over 11 feet tall, 8 feet wide, and may weigh up to 31,000 pounds (15.5 tons) when fully loaded. These vehicles are designed to operate in most commercial environments, including amusement parks, hotels, event venues, parking lots, and similar commercial locations. In some cases, our buses may also be able to access residential driveways and private roads.

Because these are large commercial vehicles, customers should be aware that operation on private property, grass, fields, soft ground, narrow drives, or other non-standard surfaces may carry risk. Our buses may damage lawns, leave tire marks, crush sprinkler systems or other shallow-buried utilities, and may affect asphalt, concrete, or similar surfaces during normal vehicle operation. Diesel vehicles may also occasionally drip fluids, and diesel fuel can damage asphalt surfaces.

If there is any area where you do not want the bus to drive, park, turn around, or enter, you must tell us as soon as possible so we can plan accordingly. For grass, field, or other soft-surface access, Oh My Transport may evaluate site conditions, especially if rain has occurred within the previous 24 hours. When conditions are unsuitable, an alternate pickup, drop-off, or parking location may be required.

If a customer requests that a bus enter, park on, turn around in, or travel across a location that is not suitable for the vehicle, and the bus becomes stuck, damaged, or requires recovery as a result of those site conditions, the customer will be responsible for the related recovery or damage costs. This includes situations such as soft ground, unstable surfaces, hidden hazards, or property conditions that are not appropriate for a commercial bus. This does not apply to mechanical breakdowns or immobilization unrelated to the customer-requested location.

Additional Fees

Oh My Transport may charge additional fees for certain services beyond the standard booking. These may include, but are not limited to, long-distance trip surcharges to cover increased insurance costs, reimbursement for tolls, parking fees, and other expenses incurred during the trip. A fuel surcharge may also be applied depending on current fuel prices and trip length. Any applicable additional fees will be disclosed to the client in advance whenever possible. Cleaning and vehicle damage fees are addressed separately and are not included in this section.

Limitations of Liability

The the fullest extent permitted by law, Oh My Transport LLC disclaims any liability for indirect, incidental, special, or consequential damages that may arise from the use or inability to use our Services. Participation in our transportation services involves inherent risks, including but not limited to motion sickness, exposure to illnesses such as colds, flu, or COVID-19, and other health-related risks. By using our Services, you acknowledge and accept these risks and agree that your participation is at your own risk. Our total liability for any claim related to the Services shall not exceed the amount paid by the customer for the specific service in question. The Company is not responsible for any injury, loss, or damage resulting from the negligence or misconduct of third parties or passengers. Additionally, all passengers may be required to sign separate liability waivers or participation agreements prior to or during their trip as a condition of receiving transportation services.

Force Majeure

Oh My Transport shall not be held liable for any failure or delay in providing Services due to circumstances beyond our resonable control. Such events include, but are not limited to, natural disasters, strikes, government actions, acts of terrorism, or vehicle breakdowns.

Privacy

We collect and process personal information necessary for the provision of our Services. Our Privacy Policy outlines how we handle and protect your data. By using our Services, you consent to the collection and use of your information as described in the Privacy Policy.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Commonwealth of Virginia. Any disputes arising out of or related to these Terms or our Services will be resolved through binding arbitration held in New Kent County, Virginia, following the rules of the American Arbitration Association.

Wedding Transportation Terms (Addendum)

This Wedding Transportation Terms (Addendum) (“Wedding Addendum”) applies to any reservation booked as wedding transportation, including (but not limited to) transportation for ceremony and reception shuttles, rehearsal dinners, wedding parties, after-parties, and related private wedding events (collectively, “Wedding Services”).

If there is any conflict between this Wedding Addendum and any other portion of these Terms & Conditions, this Wedding Addendum controls for Wedding Services.

Reservation, Retainer, and Payment Schedule

All bookings must be scheduled in advance and are subject to availability and acceptance by the Company. A non-refundable retainer equal to twenty-five percent (25%) of the quoted charges (“Retainer”) is required to reserve the date and service window. The Retainer is applied toward the total amount due. The remaining balance (“Final Payment”) is due no later than 14 days before the Event Date. Payment methods accepted include: check, money order, cashier’s check, Automated Clearing House (ACH), and all major US credit cards (American Express, Discover, MasterCard, and Visa) or Company-issued credit or Gift Card(s). Checks may be required to be received in advance in order to clear prior to date(s) Services are rendered. If Final Payment is not received by the due date, Oh My Transport may, at its discretion, treat the reservation as canceled and apply the cancellation terms below, and/or release the date for other bookings.

Itinerary Lock and Client Responsibilities

The itinerary becomes “locked” 14 days before the Event Date (“Itinerary Lock Date”). By the Itinerary Lock Date, the Client must provide and confirm:

Final pickup/drop-off addresses and timing
Venue loading instructions (where vehicles may safely stage/load/unload)
Shuttle loop plan (if applicable) and any planned stops
Primary on-site contact name and phone number

Changes requested after the Itinerary Lock Date are not guaranteed and may be subject to:

Availability and operational feasibility
Additional charges (including route planning, added stops, additional miles, or additional time)
Updated pickup times to maintain safe/legal loading and travel time requirements
Significant changes may require a revised quote and/or a new agreement.

Cancellation and Rescheduling

All cancellations must be made in writing. Cancellation is effective when received by Oh My Transport. Wedding bookings are date-sensitive and remove availability from the market; therefore, the following cancellation fee schedule applies:

90+ days before the Event Date: Client forfeits the 25% Retainer. Any additional payments made beyond the Retainer will be refunded.

89–30 days before the Event Date: Client forfeits the 25% Retainer plus up to 25% of the remaining balance (i.e., up to 25% of the amount beyond the Retainer). Any payments received in excess of that amount will be refunded.

29–15 days before the Event Date: Client is responsible for up to 75% of the total contracted amount. Any payments received in excess of 75% will be refunded; if payments are less than 75%, the remaining balance up to 75% is due.

14 days or less before the Event Date: Client is responsible for 100% of the total contracted amount (no refunds).

Overtime, Additional Stops, and Additional Service Time

If Wedding Services exceed the contracted service window, overtime may be charged in 30-minute increments at the overtime rate stated in the Client’s quote/confirmation (or at the contracted hourly rate, if no separate overtime rate is listed).

Added stops, route changes, additional shuttle loops, or extended distances may increase travel time and costs and may be billed as additional service time and/or mileage.

Vehicle Substitution and Force Majeure

If a vehicle becomes unavailable due to mechanical issues, safety concerns, accident, or other circumstances beyond reasonable control, Oh My Transport may substitute a comparable vehicle when possible. If a comparable substitute cannot be provided, Oh My Transport’s liability is limited to refunding amounts paid for the affected portion of service.

Conduct, Cleaning, and Damage

The Client is responsible for the conduct of all passengers. Oh My Transport may charge for excessive cleaning, damage, or biohazard conditions caused by passengers. Unsafe or illegal behavior may result in termination of service without refund.

Changes to Terms

Oh My Transport reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website and become effective immediately upon posting.

Contact Information

For any questions regarding these Terms or our Services, please contact Oh My Transport LLC at:

8545 Crestwicke Ln
Quinton, VA 23141
(757) 565-9090
contact@rideomt.com